At DAB Smart Tech, we aim to provide high-quality products and professional services. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be considered.

By purchasing our products or using our services, you agree to the terms outlined below.

Services Policy (Non-Refundable)

Due to the nature of our business, services are non-refundable once work has commenced, including but not limited to:

• CCTV System Installation
• Intercom System Installation
• Door Access Control Systems
• Biometric & Face Recognition Systems
• PABX System Installation
• Fiber Cable Installation
• Office Fit-Out Services
• Curtains & Blind Installation

Once installation or service execution has started, no refunds will be issued.

Product Returns (If Applicable)

Returns may be considered only under the following conditions:

• The product is defective at the time of delivery
• The product supplied is incorrect or does not match the agreed quotation
• The issue is reported within 48 hours of delivery

Returned products must be:

• Unused and in original condition
• In original packaging with all accessories
• Accompanied by proof of purchase or invoice

Products damaged due to misuse, improper handling, or unauthorized installation are not eligible for return.

Manufacturer Warranty

• Most hardware products are covered under manufacturer warranty only
• Warranty terms vary by brand and product
• DAB Smart Tech will assist in warranty coordination where applicable but is not responsible for manufacturer warranty decisions

Refund Process

• Approved refunds (if applicable) will be processed using the original payment method
• Refund timelines may vary depending on payment method and bank processing times
• Service charges, installation fees, and site visit costs are non-refundable

Cancellations

• Orders cancelled before service initiation or material procurement may be eligible for partial or full refund
• Orders cancelled after materials are ordered or prepared may incur cancellation charges
• Customized or special-order items are non-cancelable and non-refundable

Damaged or Faulty Items

If you receive a damaged or faulty product, please notify us immediately with:

• Clear photos or videos of the issue
• Invoice or order reference number

We will assess the issue and advise on replacement or warranty support.

No Returns / No Refunds Scenarios

Returns or refunds will not be accepted in the following cases:

• Change of mind after installation
• Delay caused by client-side issues
• Damage due to improper usage or third-party interference
• Normal wear and tear
• Discounted or clearance items

Policy Updates

DAB Smart Tech reserves the right to modify this Return & Refund Policy at any time. Changes will be updated on this page.

Contact Us

For questions related to returns or refunds, please contact us:

DAB Smart Tech

Address: JNP Sharjah – Industrial Area 6 – Industrial Area – Sharjah – United Arab Emirates

Phone: +971 55 815 2638

Website: https://dabsmarttech.com

Gmail:  info@dabsmarttech.com